Refund policy

Effective from June 13, 2026.

The SPANiAI service is provided by IE Anatolii Golovanov (officialspaniai@gmail.com). Payments are processed by Paddle.com Market Limited as Merchant of Record.

Refund period

You may request a full refund within 14 days of the subscription payment date if you are not satisfied with the service. This period matches the minimum guaranteed period under Paddle's policy.

How to request a refund

Go to paddle.net, enter the email you used for payment, and open the relevant transaction.
Or write to us at officialspaniai@gmail.com — we will forward the request to Paddle.
Refunds are processed within 5–10 business days and returned via the same payment method.

Subscription renewal

The subscription renews automatically at the end of each paid period. You can cancel renewal at any time in profile settings — access will then remain until the end of the already paid period and no new funds will be charged.

If automatic renewal has already occurred and you notice it within 14 days — you have the right to a full refund of that payment via the same procedure.

Exceptions

Refunds are not granted after the 14-day period, or in cases of service abuse or breach of the Terms of use.